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Delivery info

Shipping Costs

FREE SHIPPING :

Free next working day delivery to mainland UK on all order of £60.00 and over 

Free standard delivery to Germany and France on all order of £60.00 and over 

Free standard delivery to Europe countries on all orders of €120.00 and over 

Free standard delivery to USA countries on all orders of $125.00 and over  

DOMESTIC:

If you spend under £60.00, you will be charged £5.95 as standard. Delivery is via DHL and will be delivered the following business day (mainland UK only.) Please note that you must place your order before 4:00pm to guarantee next business day delivery. Orders placed after 4:00pm will be despatched the following working day. For example, if you order after 4:00pm on Wednesday you will receive your order on Friday. You must provide a working telephone number to receive up to the minute tracking information. Please note that orders placed after 4:00pm on Friday will not be shipped until the following working day - which would be Monday.

 

INTERNATIONAL:

International orders will be charged for delivery depending on which Air Zone you are in. International delivery rates are as follows:

France & Germany - £6.95 flat rate.

Rest of Europe - starts at £7.00 + £1 per each additional item.

USA, Canada & South America - £10.00 + £1 per each additional item.

Australia & New Zealand & ROTW - £12.00 + £1 per each additional item.

Sometimes it is necessary for us to send International orders is more than one package if it works out more economically.

 

An EXPRESS service is available for some International destinations and will be priced accordingly.

 

Delivery Times (UK:)

 

Our daily cut off time for orders is 4.00pm GMT - Orders placed after this time will be despatched the next working day.

Devote London asks that you allow up to 3 - 5 working days, once your order has been accepted, for it to be despatched during busy periods such as Christmas and Black Friday weekend.

Delivery will be attempted between the hours of 8:00 am to 8:00 pm, Monday to Friday. Please note that we are unable to offer a specified delivery time or attempt delivery on Saturdays or Bank Holidays.

 

Delivery Times (International:)

Standard delivery within EUROPE takes 3 to 14 business days

Standard INTERNATIONAL delivery outside Europe will take 7 to 21 working days. Tracking numbers will not always be automatically generated so please do email to retrieve your tracking number if you have not received it. Your order will be collected by DHL and forwarded to your location via their German distribution hub then passed on to your local mail service.

Please be aware that we are occasionally required to make additional checks on your payment or address details and this may delay your order.

International EXPRESS services will take between 1-7 days depending on geographical location.

 

Unsuccessful Deliveries:

Our international deliveries are made via Royal Mail and will require a signature upon delivery. We are unable to give instructions such as 'leave with neighbor' or 'leave in a garage.' After any unsuccessful delivery, they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot.

They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to the Lock STock Web scenterentre. If Customer Services then receive no contact from you regarding this order within a further five days, the payment will be refunded minus any delivery charge and the return delivery charge.

 

Destinations:

We regret that we are unable to send to P.O. Box addresses and certain countries.

When entering your shipping address, if your country does not appear in the pull down selection menu, this means we do not currently ship to your region.

For any further queries on shipping and delivery, please contact Customer Services at info@lockstocklondon.com or call us at 0207 247 0089 (Monday to Friday 10:30am - 4:00pm).

 

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