Returns I Exchanges
If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply return the item(s) to us at the address below with their original tags and packaging within 14 days of receipt (21 days for International customers).
We cannot accept the return of underwear and/or swimming costumes.
We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly.
Please supply clear documentation stating whether you require an exchange or refund. If you do not supply any instructions, your order will be refunded by default.
Please allow up to 10 working days from receipt of a return for the replacement goods to be despatched. It can take up to 28 working days for a refund to be processed and reflect in your account. At busy periods especially after Christmas, the volume of returns increases greatly and will take longer to process - please keep this in mind when returning goods.
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
In some cases, we will email to ask if you would like an exchange for something else.
All refunds will be as per the original method of payment.
If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs. If you have received a faulty, damaged, or incorrect item, we will refund the return postage costs to the card you used to make the order with.
How to Return Items To Us:
Please post items to:
Lock Stock Websales
113 Whitechapel Road
It is imperative that you quote your order number in all correspondence.
We strongly recommend that you return items using a Royal Mail or DPD registered post service with compensation cover and obtain a certificate of posting for you records as we cannot be held responsible for items that are lost in the post when being returned to us.
Please note that we are unable to refund/exchange merchandise which was purchased from another retailer. In some cases with faulty items which were purchased from one of the many retailers who stock Lock Stock we can offer a faulty code which will allow you to purchase the item from us at a discounted price.
Mistakes with Orders:
Regrettably, on rare occasions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact Customer Services and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.